Shipping & Returns
WE CAN NOT DELIVER TO PO BOX ADDRESSES
Orders are dispatched from South Australia.
Our delivery time frame for orders within Australia is typically 2-7 working days depending on your location. Any courier delays are out of our control.
We Currently offer Free Shipping for most orders within Australia. There is a shipping sur charge of $45 for delivery of the larger boats to metro locations. Contact us for regional shipping fees as these will log show at the checkout. Free shipping applies to the Motion, Wild River, Classic Boats & all other products over $200.
We also offer shipping outside of Australia for a fee. Please contact us for a quote.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If your item is on back order or unavailable, we will void the pre-authorisation and reach out to you via e-mail ASAP. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will usually ship within 1-2 business days from the date of your order.
We make every effort to ensure that you receive your order with in the time frame stated. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible.
We are proud to offer quality products. We will endeavor to supply you with the product you have ordered in perfect condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect.
Please check over your order on delivery. If you receive a damaged item, please contact us strictly within 3 business days of receiving the goods here. Please supply your order number from your original confirmation e-mail, as well as a description and images of the damage along with your e-mail address and phone number. Once we receive all the necessary information we will contact you with the next steps.
Due to the strict timeframe from our freight insurance provider, Any freight damage needs to be reported within 3 business days of receiving your order. This will allow us to have any damaged items replaced. Please check over your order upon receiving it.
Cancellations & Refunds
In the event of a change of mind you will need to contact us and have your item/s returned to us strictly within 30 days from the date of receiving the order.
We will not refund any shipping charges, you the customer will incur the cost of the return and the original postage. The original shipping costs will be quoted to you and you will be refunded minus all postage costs. We absorb any restocking fees.
Goods must be returned unused, and in the original packaging with all parts and accessories, in a re-salable condition.
In the unfortunate and rare event of your product having a defect, a warranty claim will need to be placed. A replacement part/product will then be shipped out to you free of charge. We do not offer refunds for defects that can be resolved through warranty. Please contact us via email with regards to your claim.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of a change of mind when the product has not yet been shipped from our warehouse then we will refund both the shipping costs and the cost of goods. If the Goods have already left the warehouse then you will incur the shipping costs for both to and from your delivery address.
You will receive the full manufacturers Warranty. This is usually 1 year. Warranty claims are determined by the manufacturer .
For a warranty claim, please contact us here providing details of your claim.